Frequently Asked Questions

We manufacture a comprehensive range of protein powders including Whey Protein Isolate (WPI), Whey Protein Concentrate (WPC), Blend/Fusion Whey, 100% Whey Protein, Micellar Casein Protein, Women's Protein, and Yeast Protein. We also produce plant-based proteins including Plant Protein, Pea Protein, Brown Rice Protein, and Vegan Protein — covering both dairy-based and completely allergen-free plant-based options for any brand positioning.

Our sports performance range includes Pre-Workout, Post-Workout, Intra-Workout, BCAA, EAA, Creatine Monohydrate (micronised), L-Glutamine, Beta-Alanine, L-Citrulline DL-Malate, CGT (Creatine + Glutamine + Taurine), L-Leucine, Isotonic Drinks, and Mass Gainers. Each product can be customised with different formulas, ingredient combinations, flavours, and serving sizes as per your brand requirements.

Our wellness range covers Multivitamins, Testo Booster, ZMA with Vitamin B6, Gut Health probiotics, Joint Care, Liver Detox, Diuretic Complex, Tribulus Terrestris, Fish Oil Omega-3, Enteric-Coated Fish Oil, Milk Thistle, L-Carnitine Liquid, Collagen Powder, and Meal Replacement Powder. We also manufacture Protein Oats and High Protein Muesli for functional food brands.

Yes. We have a dedicated range of 100% vegan and plant-based products including Plant Protein, Pea Protein, Brown Rice Protein, Vegan Protein, and Yeast Protein. All are completely free from dairy, soy, gluten, and animal-derived ingredients. Our Yeast Protein is produced through a sustainable 4-step bio-fermentation process with no amino spiking, no banned substances, and the lowest carbon footprint of any protein source.

Yes. Our in-house R&D team develops completely custom formulations using patented ingredients, premium raw materials sourced from 100+ global vendors, and world-class flavours from top international flavour houses. Whether you need a novel pre-workout blend, an Ayurvedic protein, a keto-friendly meal replacement, or a clean-label EAA formula — we build it from scratch. Custom formulations fall under the unique/non-basic MOQ bracket.

We manufacture across multiple dosage forms: powders (dry blend, instant, micronised), capsules (hard shell vegetarian and non-vegetarian), tablets (compressed), softgels (standard and enteric-coated), and liquid supplements. Packaging formats include tubs, jars, pouches, sachets, single-serve stick packs, bottles, and blister packs — meaning almost any supplement concept regardless of form factor can be produced at our facility.

Standard MOQ covers up to 2 flavours per batch, which is the most cost-effective starting point. You can choose from our extensive range of flavours sourced from premium global flavour houses including chocolate, vanilla, strawberry, café mocha, mango, watermelon, blue razz, and many more. If you require more than 2 flavours, this can be discussed with our sales team as it may affect batch sizing and per-unit pricing.

Yes. We work with 100+ premium global vendors supplying patented and branded ingredients such as DigezYme (digestive enzyme complex) and other internationally recognised ingredient brands. Products using patented ingredients are classified as unique/non-basic formulations, which require a higher MOQ. Our R&D team will advise on the appropriate patented ingredients for your target market and formulation goals.

Yes. We develop dedicated Women's Protein formulas combining whey protein with herbs specifically beneficial for female health, along with added collagen, biotin, and antioxidants for beauty-from-within benefits. We also formulate women-specific multivitamins based on female RDA requirements, hormone-friendly wellness products, and active lifestyle formulations carefully curated to work in harmony with the female body.

Yes. We manufacture High Protein Oats enriched with plant-based protein and essential nutrients, and High Protein Muesli made from rolled oats, super seeds, almonds, and raisins. These products bridge the gap between everyday food and sports nutrition, appealing to health-conscious consumers. Protein Bars are also coming soon as an additional functional snack format in our expanding product catalogue.

Yes. We provide 2–3 servings per variant free of cost for initial sampling. Samples are 95–99% similar to the final bulk production batch. Minor refinements in taste, sweetness profile, and texture between the sample and final batch are normal and industry-accepted. Additional samples beyond the free limit are available on a paid basis. Alternatively, visit our facility to get samples prepared in person at no courier cost.

For standard protein formulations the minimum batch size is 500 kg across 2 flavours. For unique or non-basic formulations using special or patented ingredients, the minimum increases to 1000 kg across 2 flavours. This higher MOQ for unique formulas is necessary to recover the additional R&D, testing, and sourcing costs. We support startups with these startup-friendly MOQs — you don't need to order thousands of units to get started.

Mass gainer MOQ is 1200 kg (standard) or 2400 kg (unique formulation) across 2 flavours. Pre-workout, BCAA, EAA, creatine, and glutamine MOQs are 1000 pieces (standard) or 2000 pieces (unique) across 2 flavours. Multivitamins start at 2000 pieces standard. Unique formulation MOQs are double the standard in all categories due to higher R&D and procurement costs.

Payment is structured in 4 stages: ₹51,000 token payment to initiate the project covering basic design, documentation support, and 1–2 samples; 25% payment for final design, formula finalization, and multiple sample rounds; 50% advance to lock rates and trigger raw material procurement; and 100% full payment before production begins. Material is dispatched within 2–7 working days after receipt of full payment.

You can initiate your supplement brand project with a token payment of just ₹51,000. This covers basic product design, documentation and FSSAI assistance, agreement signing, and 1–2 product samples. Total investment for a first batch typically ranges from ₹3–10 Lakhs depending on product type, MOQ, and packaging. Contact our sales team at sales@medralhealth.com for a detailed product-specific cost estimate before committing.

No. The ₹51,000 token payment initiates your project but does not lock the quoted product rates. To lock and confirm the rates mentioned in your Proforma Invoice, a minimum of 50% advance payment of the total order value must be received within 15 days of the PI date. Proforma Invoice rates are valid for 7 days from issuance. Without the 50% advance, rates remain subject to market fluctuations especially in volatile imported raw materials.

Once the 50% advance payment is received, the quoted rates are locked and remain valid for 60 days from the date of that payment. If production does not commence within this 60-day window due to delayed approvals or lack of client confirmation, the locked rates automatically lapse and the order is treated as a fresh order subject to revised prevailing market rates. The company is not obligated to honour previous pricing beyond this validity period.

No. All quoted rates from Medral are exclusive of both GST and freight charges. GST will be applied at the applicable rate for your product category and is payable separately. Freight charges are calculated based on shipment weight, dimensions, and destination — also payable by the client. Both will be clearly itemised on your final invoice before dispatch so there are no surprises at the time of payment.

Advance payments are non-refundable once project activities have commenced. If a client fails to finalise branding, formulation, or production within 60 days of the advance payment, the advance shall be adjusted against internal costs incurred — R&D, design, documentation, and planning — and is not refundable under any circumstances. This policy exists because Medral incurs real costs from the moment a project is initiated.

Medral follows a strict advance payment policy and does not offer credit as standard practice. Credit may be considered in exceptional cases after internal approval, market reputation check, and financial credibility assessment — only for clients with a proven business history. If credit is granted, it requires 1–3 security cheques and a cheque against the billed amount before dispatch. New clients are not eligible for initial credit consideration.

Yes. Due to normal manufacturing and handling processes, the final batch quantity may vary by ±5% to ±15% from the ordered quantity. A variation of ±5% to ±10% is considered standard and industry-acceptable. Clients agree to accept such variation, and 100% payment is required before dispatch based on the actual manufactured quantity — not the originally ordered quantity. This is standard practice across the nutraceutical manufacturing industry.

The 25% payment stage covers final design and label approval, final product mockups for client feedback, formula finalization as per your specific requirements, and multiple sample rounds — up to 5 rounds — until you are fully satisfied with the product. This stage ensures your formulation and packaging design are completely locked before the printing and production investment is made, protecting both parties from costly revisions at later stages.

Our process follows 7 clear steps: (1) Discussion about product requirements; (2) FSSAI licensing and GST registration support; (3) Packaging format selection and designing; (4) Formulation development, test samples, and client approvals; (5) Final label approval and printing; (6) Full-scale production; (7) Finishing, packaging, and on-time dispatch. Running design and formulation simultaneously can significantly reduce the total project timeline.

Label and logo design takes 7–14 working days. This includes creating a basic design to visualise your product, incorporating your brand identity, and preparing mockups for review. Importantly, designing can run simultaneously with formulation development — which means you don't need to wait for the design to finish before starting R&D. Running both tracks in parallel is the most efficient way to reduce your overall project timeline.

Formulation development and sample preparation takes 7–21 working days. Our R&D team develops your product formulation and sends samples by courier or prepares them on-site if you visit the factory. The timeline may extend if client feedback is delayed or if multiple revision rounds are required. Unique formulations with special ingredients typically take longer than standard formulations due to additional R&D and sourcing complexity.

Label and packaging printing takes 2–4 weeks from the date of final client approval. Standard label printing is faster while premium finishes such as UV Hybrid coating, soft-touch lamination, or metallic foil require additional lead time. Once labels are approved and sent to print, no further changes are possible without restarting the print process at additional cost — making thorough review before approval critically important.

Once labels and packaging materials arrive at the factory, production begins immediately and completes within 14–21 working days. After 100% payment is received, the finished product is dispatched within 2–7 working days. Timelines can be reduced for urgent requirements — please communicate your deadline at the earliest possible stage so our production team can plan accordingly. Urgent production may attract additional charges.

Once your advance payment is received, we create two dedicated WhatsApp groups: a Production Group covering payments, formulation, proforma invoices, and order tracking; and a Designing Group for all label and creative work. A dedicated Account Manager is part of both groups providing regular updates. Directors Tanishq Dhingra and Tejasvi Dhingra also maintain oversight for escalation support if needed.

Yes. To reduce timelines, we recommend running formulation and designing tracks simultaneously, providing prompt feedback on samples and label proofs, submitting your FSSAI license early, and making payments on schedule. Some stages like printing have fixed minimum lead times, but production and dispatch can often be expedited. Please inform our team of your deadline upfront at the time of project initiation so we can build an optimised timeline.

The sample approval stage takes 2–7 days. Once the formulation is ready, samples are sent by courier or prepared at the factory for your evaluation of taste, texture, solubility, and overall profile. Upon approval, the nutritional table and full product details are added to the final label which is then sent for printing. After client approval, no design changes are possible without additional cost and a full reprint lead time.

After receiving your advance/token payment, we create two dedicated WhatsApp groups and assign a dedicated Account Manager. Your project is formally registered, an NDA is signed to protect your formulation, and a Proforma Invoice is issued. The design team begins creative work and the R&D team starts formulation development simultaneously. You receive regular updates through your groups throughout every stage of the project until final dispatch.

If a client remains non-responsive or inactive for a continuous period of 60 days after advance payment — including delays in approvals, formulation confirmation, or production consent — the company reserves the right to revise product pricing, close the project, and adjust advances against incurred costs. Previously locked rates lapse automatically and any continuation is treated as a fresh order at prevailing market rates.

Changes to formulation or design after the approved stage are treated as new development work with additional time and cost implications. Formulation changes require fresh sample development and new approval cycles. Design changes after printing approval require full reprinting at client cost. We encourage clients to thoroughly review and finalise all aspects during the designated approval windows before giving written confirmation, which is treated as final and binding.

We conduct rigorous batch-by-batch quality control at every stage — from incoming raw material testing to final product release. Our dedicated in-house QC team performs chemical analyses, microbiological testing, and nutritional verification on every batch. All manufacturing takes place under ISO 9001:2015, WHO-GMP, HACCP, and FSSAI-compliant conditions. Our 10+ certifications are actively maintained through regular audits and annual re-certification cycles.

We source premium quality raw materials from 100+ globally recognised vendors including Volac, Saputo, Glanbia, POLMLEK, Amul, Cargill, Kerry, Fonterra, Firmenich, Kanbo, Aminowill, Mullins Whey, Nova Dairy Products, Fufeng, Jungbunzlauer, and others. All incoming raw materials undergo identity, purity, and microbial safety testing before being approved for production. We use both Indian and imported ingredients selected for best quality, consistency, and compliance.

All products manufactured by Medral carry a declared shelf life of 18 months from the date of manufacturing under recommended storage conditions. Products should be stored in a cool, dry place away from direct sunlight and moisture. Once the 18-month period expires, the company does not accept returns, debit notes, refunds, or buy-backs of products regardless of remaining stock held by the client.

If a genuine manufacturing defect is identified within the 18-month shelf life — such as spoilage, contamination, or abnormal deterioration — replacement may be provided after internal quality testing and verification. Claims must include batch details, proper storage proof, and retained sample verification. Replacement is limited to the affected batch quantity only and does not cover indirect, market, or consequential losses of any kind.

Yes. Our No False Claims policy strictly prohibits amino spiking — the fraudulent practice of adding cheap amino acids to inflate reported protein content. We do not use banned substances, artificial inflation of nutritional values, or misleading declarations. Every batch is tested to verify that label claims accurately reflect the actual product composition, protecting our clients' brands and giving end-consumers full confidence in what they purchase.

Yes. Microbiological testing is a standard part of our quality assurance process for every production batch. Our QC lab tests for Total Plate Count, E. coli, Salmonella, Yeast, Mould, and other relevant pathogens per applicable regulatory standards. Chemical analyses including protein content verification, heavy metal testing, and moisture content are also conducted. All batches must pass these tests before being cleared for final packaging and dispatch.

Yes. A Certificate of Analysis (COA) confirming quality test results, batch-specific parameters, and manufacturing compliance can be provided for your production batch. The COA includes key parameters like protein content, moisture, microbial counts, and any other tests conducted on your specific batch. This document is valuable for B2B client audits, export documentation, e-commerce platform compliance, and regulatory inspections in your market.

The Open File System is our policy of complete manufacturing transparency with clients. Unlike many manufacturers who keep formulation details confidential from brand owners, we provide full visibility into your product formulation, ingredient list, and raw material sourcing details upon request. This means you know exactly what goes into your product, at what quantities, and where each ingredient was sourced from — giving complete confidence in what you sell to your customers.

Minor refinements between the R&D sample and the final bulk production batch are normal and industry-accepted. These may include subtle differences in taste intensity, sweetness profile, flavour sharpness, or solubility — caused by scale-up from R&D to industrial manufacturing systems. A 5–10% variation in these parameters is within FSSAI-aligned tolerance and is not considered a defect, grounds for rejection, refund, or replacement under any circumstances.

We maintain buffer stocks of critical raw materials across our 3+ warehouses and work with 100+ global vendors to ensure supply continuity. In the rare event of a specific ingredient shortage, we proactively inform the client and propose equivalent alternative ingredients for approval before any substitution is made in production. Our diverse vendor network significantly reduces the risk of supply chain disruption affecting your production schedule and delivery timeline.

You must hold a valid FSSAI Relabeller / Brand Owner License to sell food or supplement products under your own brand name in India. This is mandatory under FSSAI regulations. Licenses such as Trade License, GST Registration, Wholesale License, Shop Act Registration, or any other business registration are not valid substitutes. Without this license, products can only be manufactured and dispatched as unbranded/unmarked with no brand name or nutritional claims.

Yes. As part of our initial onboarding, we provide documentation support and guidance for applying for your FSSAI Relabeller / Brand Owner License. This includes advising on the license type required, helping with documentation preparation, and guiding you through the application process. However, the responsibility for obtaining, maintaining, and renewing the FSSAI license rests entirely with the client. Delays in obtaining the license do not entitle clients to refunds or extended rate validity.

Without a valid FSSAI Brand Owner/Relabeller License, products will be manufactured and dispatched as unbranded/unmarked only. No brand name, logo, or nutritional claims can be printed on the label. Any compliance rejection or delay due to non-availability of the license is solely the client's responsibility. Advances paid are non-refundable due to license issues, and the standard 60-day rate validity policy applies regardless of license status.

FSSAI-compliant supplement labels must include: brand name and product name, net weight, serving size and servings per container, nutritional information per serving, complete ingredient list, FSSAI Brand Owner license number, manufacturer name and address, batch number, manufacturing date, best before date, usage instructions, and a vegetarian (green dot) or non-vegetarian (brown dot) symbol. All claims must be accurate, scientifically substantiated, and compliant with FSSAI advertising guidelines.

Yes. We provide guidance and support for GST registration as part of our onboarding documentation assistance. Our team advises on the correct GST category for supplement products and helps with documentation preparation. However, GST registration itself is the client's responsibility — we facilitate and guide but do not manage the process on behalf of clients. A valid GST number is required for tax invoicing on all business transactions with Medral.

Health and nutritional claims on supplement labels must comply with FSSAI regulations and be scientifically substantiated and truthful. Structure/function claims like 'supports muscle recovery' or 'helps maintain energy levels' are permissible, but disease treatment or drug claims are not. Our No False Claims policy means all claims on products we manufacture are verified against the actual formulation. We advise on compliant label language during the design approval process to protect your brand.

Yes. GST is applicable on nutraceutical and supplement products in India. The applicable rate varies depending on product classification — food supplements, protein powders, vitamins, and capsules may attract different GST rates based on their HSN classification under the GST schedule. All Medral quoted prices are exclusive of GST, which is charged separately on the final invoice. We recommend consulting a tax advisor for product-specific GST classification for your range.

No. A valid FSSAI Brand Owner/Relabeller License is mandatory for listing and selling food and supplement products on Amazon India, Flipkart, and all other e-commerce platforms. Both platforms require FSSAI license details during seller registration and product listing. Products without a valid FSSAI license number on the label will be rejected or delisted. Obtain your FSSAI license before initiating any e-commerce listings to avoid delays in your brand launch.

Yes. Our facility holds WHO-GMP, ISO, FDA compliance, and HACCP certifications which are internationally recognised and align with export quality requirements for many global markets. We manufacture products to international quality and labelling standards. For export to specific countries, additional destination-country compliance requirements may apply such as country-specific labelling or import registrations — which are the client's responsibility to communicate to our team in advance.

Medral actively monitors FSSAI regulatory updates and will promptly inform clients if a change affects their formulation, label claims, or manufacturing process. If a regulatory change requires reformulation or label reprinting, this will be treated as a new project stage with applicable timelines and costs. FSSAI regulations always take precedence — in case of any conflict between client instructions and FSSAI norms, FSSAI regulations will prevail and the client will be informed before any production action.